Working from the Integrative Client-Centered Model (ICCM) for legal counseling, Mark provides lawyers and firms with training on how to improve client communication, satisfaction, and relationships. The ICCM provides a lawyer specific model for listening, interview structure, high conflict case management, and understanding how core human needs and the expression of personality styles impact conflict. Training can be tailored to meet any need, and may include CLE or non-CLE formats, small group or one-on-one sessions in person and/or by phone/Skype, and is supplemented with a variety of written materials.
The ICCM seeks to provide lawyers usable access to the science behind what is known to drive human behaviors, thoughts, emotions, and motivations, and to provide specific and detailed methods to help clients optimize their decision making abilities. The ICCM was developed by Mark, and is based primarily on the interdisciplinary field of Interpersonal Neurobiology (also known Relational Neuroscience, or simply Relational Science). The ICCM incorporates principles of neurophysiological-based stress behavior, adult attachment theory, personality theory, various other neuroscience based theories, mindfulness theory, a variety of social science theories, including rejection, coaching, and education theory, high conflict theory, trauma treatment, listening and communication theory, as well as more traditional negotiation and counseling theory.
The ICCM offers functional action models such as the Conflict Model (of personality expression in conflict), Integrative Listening, the 4-Step Integration Process, Grounding and integrative Skills, Narrative Analysis, Integrative Parenting Coach, and Equipoise (a model for maintaining a professional stance during intensely emotional cases).
The ICCM is an effective tool for improving retain rates, client satisfaction, rapport and communication, negotiation, conflict management skills, attorney confidence and empathy, telephone consultations, client decision making abilities, domestic violence case management, ethics, and coming to know yourself better.
The ICCM is inspired by people such as Patricia Crittenden, Mary Main, Mary Ainsworth, John Bowlby, Jennifer McIntosh, Bill Eddy, Dan Siegel, Bessel van der Kolk, Alan Schore, Stephen Porges, Iain McGilchrist, Jaak Panksepp, Rick Hanson, Bonnie Badenoch, William Ury, Carl Rogers, David Binder, Brene Brown, and Jon Kabat Zinn.
Mark is available in North America and Europe.
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