When you are ready to forgive

By Mark Baumann, on October 17th, 2010%

How Can I Forgive You?
Janis Abrahms Spring (2005) (book summary)

Forgiveness involves acceptance.

The 10 steps to acceptance are: Read more »

  Dealing with difficult people   , , ,  

Responding to Hostile Email

By Mark Baumann, on September 26th, 2010%

BIFF

Brief, Informative, Friendly and Firm. Here is a link to an article by Bill Eddy about how to use the BIFF formula when you are feeling frustrated with the other person. Remember that everything you write could end up in front of the judge.

Responding to Hostile . . . → Read More: Responding to Hostile Email

  Dealing with difficult people, For Clients